Notes from the
answer-engine era.

AEO strategy, case studies, and field reports from the AI-hybrid workflow. Written by humans, optimized for machines.

How-to

How to Inexpensively Outsource Your Live Chat Operator

More and more these days, websites are adopting plugins and tools that allow visitors to connect directly to a web-based live chat agent. This agent is there to answer questions, ranging from customer support to sales. A skilled live chat…

James Parsons · · 5 min read